Privacy Policy
How we collect, use, and protect your personal information
Last Updated: March 5, 2026
Introduction
Welcome to Vurve.ai, a WhatsApp Business communication platform operated by Virtuos Digital Ltd. ("we," "our," or "us"). This Privacy Policy describes how we collect, use, process, and protect your personal information when you use our WhatsApp Business Provider services and platform.
As a WhatsApp Business Provider, we are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information You Provide
Account Information
- • Name, username, email address
- • Phone number, profile picture
- • Business information and addresses
Security Data
- • Encrypted passwords and tokens
- • Two-factor authentication data
- • Login and session information
WhatsApp Business Data
Message Content
- • WhatsApp messages sent and received
- • Media files and attachments
- • Message reactions and replies
Campaign Data
- • Broadcast message campaigns
- • Template messages and approvals
- • Delivery and engagement statistics
E-commerce Data
Customer Data
- • Customer profiles and contacts
- • Purchase history and preferences
- • Order and payment information
Shopping Behavior
- • Shopping cart and checkout data
- • Product views and preferences
- • Abandoned cart information
Marketing Data
- • Email and SMS consent status
- • Marketing preferences
- • Customer segmentation data
How We Use Your Information
Service Provision
- • WhatsApp message delivery and management
- • Campaign creation and execution
- • Customer communication facilitation
Platform Operations
- • Account management and authentication
- • Technical support and troubleshooting
- • Service improvement and optimization
Analytics & Insights
- • Usage analytics and reporting
- • Campaign performance tracking
- • Customer segmentation analysis
Security & Compliance
- • Fraud prevention and security monitoring
- • Legal compliance and obligations
- • Terms of service enforcement
Data Security & Protection
Security Commitment: We implement industry-leading security measures to protect your personal information with multiple layers of protection.
Encryption
TLS/SSL for data in transit and AES-256 for data at rest
Access Control
Multi-factor authentication and role-based access control
Monitoring
24/7 security monitoring and incident response procedures
Your Privacy Rights
Universal Rights
Access
Request access to your personal information
Correction
Request correction of inaccurate data
Deletion
Request deletion of your personal information
Portability
Request a copy of your data in machine-readable format
Regional Rights
GDPR (EU Residents)
Right to withdraw consent, lodge complaints, and object to automated decisions
CCPA (California Residents)
Right to know, delete, and opt-out with non-discrimination protections
WhatsApp Business Provider
WhatsApp Compliance: As a certified WhatsApp Business Provider, we adhere to WhatsApp's Business Policy and technical requirements for secure message handling.
Message Handling
- • End-to-end encryption through WhatsApp Business API
- • Message content processed only for service provision
- • Secure transmission and temporary processing
Consent Requirements
- • Explicit opt-in for all business messages
- • Clear opt-out mechanisms provided
- • Respect for user blocking and reporting
Contact Us
Privacy Inquiries
Response Commitment
We respond to privacy inquiries within 30 days and provide regular updates on complex requests.
© 2026 Vurve.ai by Virtuos Digital Ltd. All rights reserved.