Terms of Service
Terms and conditions for using the Vurve.ai platform
Effective Date: March 5, 2026
By using Vurve.ai, you agree to these Terms of Service and our Privacy Policy.
Introduction
Welcome to Vurve.ai, a WhatsApp Business communication platform operated by Virtuos Digital Ltd. ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our platform and services.
By accessing or using our platform, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access or use our service.
Service Description
Platform Features
Service Availability
We strive to maintain high service availability but cannot guarantee 100% uptime.
- • Target uptime: 99.9%
- • Scheduled maintenance windows
- • Emergency maintenance as needed
User Responsibilities
Account Security
Your Obligations
- • Keep login credentials secure
- • Enable two-factor authentication
- • Report security breaches immediately
- • Use strong, unique passwords
Prohibited Actions
- • Sharing account credentials
- • Unauthorized access attempts
- • Circumventing security measures
- • Using automated tools improperly
WhatsApp Business Compliance
Consent Management
- • Obtain explicit opt-in consent
- • Respect opt-out requests
- • Maintain consent records
Message Content
- • Follow WhatsApp Business Policy
- • No spam or unsolicited messages
- • Accurate message template usage
Rate Limits
- • Respect messaging limits
- • Avoid excessive broadcast volumes
- • Monitor delivery rates
Prohibited Activities
Warning: Violation of these prohibitions may result in immediate account suspension or termination.
Content Violations
- • Spam or unsolicited messages
- • Harmful, abusive, or threatening content
- • Fraudulent or deceptive practices
- • Copyright or trademark infringement
- • Adult content or illegal materials
Technical Violations
- • Attempting to hack or compromise systems
- • Reverse engineering our platform
- • Overloading our infrastructure
- • Creating multiple accounts to circumvent limits
Business Violations
- • Reselling or redistributing our services
- • Using the platform for illegal activities
- • Violating applicable laws or regulations
- • Impersonating others or providing false information
Consequences
- • Warning and account restrictions
- • Temporary account suspension
- • Permanent account termination
- • Legal action where appropriate
Limitation of Liability
Important Legal Notice
Please read this section carefully as it limits our liability and affects your legal rights.
Service Limitations
As-Is Service
Services provided "as is" without warranties of any kind, express or implied
Third-Party Dependencies
Not liable for WhatsApp or other third-party service disruptions
Damage Limitations
Maximum Liability
Our total liability limited to fees paid in the 12 months prior to the claim
Excluded Damages
No liability for indirect, consequential, or punitive damages
Termination
Your Rights
- • Cancel subscription anytime through account settings
- • 30-day notice for annual plan cancellations
- • Export your data before account closure
- • Service continues until end of current billing period
Our Rights
- • Suspend service for policy violations
- • Terminate with 30-day notice for any reason
- • Immediate termination for severe violations
- • Data deletion 90 days after termination
Contact Information
Legal Inquiries
Governing Law
These Terms are governed by the laws applicable to Virtuos Digital Ltd., without regard to conflict of law principles.
© 2026 Vurve.ai by Virtuos Digital Ltd. All rights reserved.